CSOSTAFF

HELP

Support

Fast help for authorized CSO Staff users.

Before reporting a problem

  1. Confirm the version shown on the login screen is the latest version provided by your organization.
  2. Check that the phone date and time are automatic.
  3. For QR, allow camera permission. For NFC, confirm the phone supports NFC and that it is enabled.
  4. Open the app again and allow pending offline attendance to synchronize.

Report the issue

Use Tickets inside CSO Staff, contact your manager, or email info@csosystem.com. Include your name, phone model, app version, exact time and a short description of what happened.

Never send

Do not send your password, session cookie, NFC key, recovery secret or unredacted private documents in a support message.

Attendance emergencies

If check-in or check-out cannot be completed, notify the manager immediately. The authorized manager can verify the physical presence and apply an audited attendance correction without deleting the original event history.

Installation

The current Android installer is available from the official CSO Android download. iOS distribution is managed through Apple by the organization.